Standard Networking

Essential

Description: Provides standard network-related request fulfillment and incident resolution on behalf of CSE-IT-supported units.

Full Documentation: Standard Networking

Included:

• Wired and wireless networking support, including peer- and partner-level interaction with OIT networking personnel on behalf of CSE-IT supported units and users.

• DHCP registration.

• VLAN assignment and management.

• VPN provisioning.

• IP addressing and hostnames (DNS registration).

• Configuration and maintenance of OIT-provided firewall.

• Custom wall-to-CPU cabling on request.

• Network-related troubleshooting and diagnostics.

• Facilitation of remote access via DHCP, DNS, and/or firewall configurations, plus any configuration assistance necessary on CSE-IT supported desktops.

Not Included:

• OIT-provided network infrastructure (e.g. DNS & DHCP servers, eduroam networking, etc.) is maintained by OIT, and incidents may be beyond CSE-IT’s control. We work with them, but they’re responsible.

• Instruction- or research-related networking needs are addressed via other CSE-IT services.