Essential
Description: Provides first point-of-contact for CSE-IT instructional lab-related incidents and service requests.
Full Documentation: User Support
Included:
- Basic IT support including initial intake, analysis, and triage of the problem. Simple requests or problems may be resolved immediately or rapidly.
- Home directory request fulfillment and troubleshooting.
- User profile request fulfillment and troubleshooting.
Not Included:
- Individuals who have not activated, or are not eligible for, a CSE-IT Labs account.
- Requests or incidents involving computers/systems outside the purview of CSE-IT instructional labs, which are handled by other services.