Hardware Support

Essential

Description: Provides support for installing and maintaining computer hardware in CSE-IT supported instructional labs.

Full Documentation: Hardware Support

Included:

• Operating system deployment for Windows, macOS, and Ubuntu computers using University-standard software and tools.
• Active Directory and Group Policy management for supported computers.
• Information security management, monitoring, remediation, incident response, and consulting.
• Standard network-related request fulfillment and incident resolution.

Not Included:

• Computers outside of CSE-IT supported instructional labs — e.g. in research labs, in administrative offices, etc.