Software Support

Strategic

Description: Provides support for installing software applications on lab computers and virtual machines dedicated to CSE instruction.

Full Documentation: Software Support

Included:

• Assessment of hardware and OS platform(s) needed to support software application request.
• Software packaging as necessary and by request.
• Software distribution, patching, routine maintenance, limited inventory and asset management, currently via SCCM/Software Center (Win) or JAMF Pro/Self Service (macOS) or Modules (Ubuntu Linux).
• Troubleshooting of software installation and performance problems.

Not Included:

• Software that is not freely licensed or properly licensed for lab use.
• Software that cannot be automated for mass deployment.
• Assistance with learning to use the software application.
• Troubleshooting software issues not related to installation and performance (i.e., we don’t fix your code).
• Software used for commercial research.